At Otix Wears, we understand the importance of timely and reliable shipment for our customers. Our shipment policy is designed to ensure a smooth and efficient delivery process while accommodating the customization and printing options that may require additional time.
By adhering to our shipment policy, Otix Wears aims to provide a seamless and reliable shipping experience for our partners, ensuring that your orders are delivered accurately and on time to meet your business needs.
1. Order Processing Time:
Due to the custom clothing and printing options offered, please allow a processing time of 12-15 business days for bulk orders. This timeframe includes the customization, printing, and quality control checks to ensure that every item meets our high standards.2. Shipping Methods:
We offer a range of shipping methods for orders to accommodate different delivery preferences and timelines. We use DHL, FedEx, UPS, DepEx for our international shipments.3. Customization and Printing Time:
For orders with custom printing, please note that additional time may be required for design approval, production, and quality assurance. The exact timeframe will depend on the complexity of the customization and printing requirements.4. Tracking and Notifications:
Once your order is shipped, you will receive a tracking number and shipping confirmation via email/whatsapp (where you are connected to us). This allows you to track the status of your shipment and receive real-time updates on its delivery progress.5. Delivery Timeframes:
Delivery times for orders vary based on the destination. Standard shipping typically takes 5-7 business days for domestic orders and may vary for international shipments. Expedited shipping options are available for faster delivery.6. Custom Clearance:
For all the orders, please be aware that customs clearance and import regulations may impact delivery times. We recommend consulting with our customer support team for specific information regarding international shipments.7. Customer Support:
Our dedicated customer support team is available to assist you throughout the shipment process. If you have any questions or need assistance with tracking, delivery updates, or shipping options, please don’t hesitate to contact us at our email: support@otixwears.comBy adhering to our shipment policy, Otix Wears aims to provide a seamless and reliable shipping experience for our partners, ensuring that your orders are delivered accurately and on time to meet your business needs.